Ishaan KapoorProduct designer, Pune

Designs apps people trust with money.
Doubled the bill payments people finish at Paisa.
Runs his research in Marathi and Hindi.
Drew comics before he drew wireframes.
Still can't parallel park.

Open to senior roles from January 2027.

Work

PaisaBill payments for people paying online for the first time 34% → 68% of people now finish paying a bill. Lead designer, 2025.
Sehat ClinicsA queue patients can wait for at home Time in the waiting room down from 52 to 19 minutes. UX design intern, 2024.
LumenA design system for a logistics platformUnder NDA · ask me 92% of new screens built from it. Design system lead, 2026.
Rail SaathiBooking a train by voice, for people over 65 7 of 8 people over 65 booked a ticket without help. Research and design, 2023.

Gallery

Everything else

05Kothrud DentalIdentity and a booking page2024

I've worked with Paisa, Sehat Clinics, Orbit Logistics, Kothrud Dental, Nagpur Silk Co., Brew & Co. and the Pune UX meetup.

What people say

He sat at our reception for two weeks before he drew a single screen.

On Sehat Clinics

The first design system our engineers asked for. Built with us, not for us.

On Lumen

Our patients book on WhatsApp now. My receptionist sent him sweets.

On Kothrud Dental

He reviewed my portfolio for an hour on a Sunday and didn't let me leave until every case study started with the result.

Files were named, layers were clean, every state was there. I didn't have to guess once.

On Paisa

Calm in a launch week, which is rarer than talent.

Our sales doubled after the new shop went live, and my mother can use it.

Best talk at the meetup this year. Real research, no buzzwords.

He asked my grandmother more questions than her doctor does. She now books her own trains in his prototype, and tells everyone.

On Rail Saathi

We had argued about the bill-payments flow for a year. Ishaan asked for two weeks, spent them in people's homes in Hadapsar, and came back with recordings, not opinions.
His prototype was on paper. By the third round our sceptical engineers were suggesting the next change themselves. Completed payments doubled within a month of launch.

Priya Nair · Head of product, Paisa · worked with Ishaan 2024–2026

Ishaan Kapoor smiling at his laptop, outdoors — Kothrud, on a Sunday that was meant for the weather widget.

The longer version

I drew comics all through school in Nagpur, and chose design school over engineering, which took my parents a year to forgive.

At design school I found I liked the boring screens most: forms, payments, queues, the places where people get stuck and blame themselves. My final project was a queue for a government hospital; a health-tech studio saw it and hired me as an intern.

Now I design payments at a fintech startup in Pune. I run research in the language people think in, sketch on paper first, and stay with the developers until the last screen ships.