Rail Saathi

My grandmother books her train to Belagavi by calling me. A concept for booking by voice, one question per screen.

Research and design · Six weekends, 2023 · Concept · Android

7 of 8 people over 65 booked a ticket in the prototype without help.

Rail Saathi asking "Where to, Ajji?" with a large microphone button

Large type, one question per screen, and a microphone for "Pune to Belagavi, Saturday morning". The app repeats what it heard before it books, and reads the ticket out.

Three screens: I'm listening, is this right, and your ticket — Listening, checking, the ticket.

A paper wireframe of a phone screen with a pen — The first sketch: one question per screen.